Privacy Policy – Cool Cars

1. Who We Are

Cool Cars is a UK-based vehicle repair and detailing business.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

Information you provide directly:

• Name
• Email address
• Phone number
• Vehicle details
• Messages or enquiries you send via our contact form or email

Information collected automatically:

• IP address
• Browser type and version
• Pages visited and time spent on the site
• Cookies and analytics data (see Section 6 below)

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and provide quotes or bookings
• Process and manage your services
• Improve our website and customer experience
• Send updates or follow-ups relating to your enquiry or appointment (with consent)
• Comply with legal obligations

We do not sell, rent, or trade your personal information.

4. Lawful Basis for Processing

We process your data under one or more of the following lawful bases:

• Contract: to provide the services you’ve requested.
• Consent: where you’ve agreed to receive communications from us.
• Legitimate interests: to operate and improve our business.
• Legal obligation: to comply with applicable UK laws.

5. How We Store and Protect Your Data

Your information is securely stored on password-protected systems and encrypted devices.

We keep your data only for as long as necessary to fulfil the purpose it was collected for, or as required by law.

We take appropriate measures to prevent unauthorised access, alteration, or loss of your personal data.

6. Cookies and Analytics

Our website uses cookies — small text files stored on your device — to improve site performance and user experience.

We may use tools like Google Analytics to collect anonymous such as page views and time spent on the site.

You can control or delete cookies at any time via your browser settings.

7. Sharing Your Information

We only share your data with trusted third parties when necessary, such as:

• IT or web hosting providers who support our website
• Payment processors (if applicable)
• Legal or regulatory authorities when required by law

All third parties are required to keep your information secure and only use it in accordance with our instructions.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (“right to be forgotten”)
• Withdraw consent at any time (where applicable)
• Object to or restrict processing
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise any of these rights, please contact us at contact@cool-cars.co.uk

9. Links to Other Websites

Our website may contain links to other websites.

We are not responsible for the privacy practices or content of those third-party sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: